app experience conversational UI Apr 25, 2017  

Localized Support & Pizza Delivery’s Secret to Serious Dough

Companies that are able to provide convenient, localized support better empower their customer service teams to provide higher-quality care. That’s because localized support lets customers speak...

Customer Service Support Superheroes, Apr 24, 2017  

How To Successfully Avoid Customer Traps (April Support Superheroes Meetup Recap)

When you’re working for an SaaS company, your product is under constant customer scrutiny. Customer service cannot be considered merely a series of reactive, one-off responses to customer issues....

feedback video Apr 19, 2017  

The Secret to Customer Relationships is...

Well-utilized feedback! (watch below)

Collecting feedback is a vital tool to keep your mobile customers happy, engaged, and coming back for more. Your customers who take the time to provide...

Customer Service abinash tripathy Apr 18, 2017  

The Real Problem With United Airlines: Latest Insights from Our CEO

Today on LinkedIn, Helpshift CEO Abinash Tripathy published a thought-provoking piece that details the pitfalls of United Airlines, the necessary evil of customer prioritization, and the...

in-app messaging in-app chat Mobile live chat Apr 13, 2017  

5 Reasons In-App Messaging Will Always Prevail Over Live Chat

 

Mobile phones have definitively become the universal remotes to our lives. We use them for everything: communicating, consuming content, gaming, working, buying things, selling things...the...