The User ID is one of the best ways to track your users inside of Helpshift. We recently introduced an updated User ID API, so it’s important that your app uses the latest one. There is nothing broken or wrong with the older User ID API, but you’ll gain some incredible new benefits by upgrading to the latest User ID APIs:
Why should you upgrade?
If you are using our latest User ID API, then you’ll be able to use our “Target by User ID” feature in Campaigns. With no additional Developer work, you can send a Push or In-app Message to a specific or select group of users easily from the Dashboard. This is great for messaging Beta users or your VIP/Power users.