efficiency Product Updates customer support

Announcing Helpshift's Redesigned Dashboard

In just three years, Helpshift has grown to an install base of over 1 billion devices. This wide reach has sparked millions of conversations around the world between Customer Support Teams and...

Best Practices Customer Service

Bridging The Gap Between Consumer Expectations And Enterprise Abilities

One of the most fascinating results of the technology boom has been a massive rift between consumer and enterprise technologies. Teaching a 13 year old how to use an iPhone is infinitely easier...

Customer Service Best Pracitces

Why Automated Customer Service Needs More Than Automations To Run It

Automation as a concept has both enchanted and terrified innovators and workers since the beginning of the 20th century, and the advent of large factories. In every discussion on machine vs....

csat Mobile proactive support Product Updates

Improve your CSAT with Proactive Campaigns

Sometimes Support Teams struggle to properly notify or communicate with all of their users. Starting today, Helpshift is making it easier to communicate with your users with our Proactive...

Best Practices

Why Customer Personas Are Hurting Your Product

The idea of a customer persona is an odd one, to say the least. In Dan Lyons’ hilarious account of working at Hubspot, he describes the CEO’s bizarre tactic of bringing a literal teddy bear to...

efficiency, Product Updates, customer support

Announcing Helpshift's Redesigned Dashboard

In just three years, Helpshift has grown to an install base of over 1 billion devices. This wide reach has sparked millions of conversations around the world between Customer Support Teams and...

Best Practices, Customer Service

Bridging The Gap Between Consumer Expectations And Enterprise Abilities

One of the most fascinating results of the technology boom has been a massive rift between consumer and enterprise technologies. Teaching a 13 year old how to use an iPhone is infinitely easier...

Customer Service, Best Pracitces

Why Automated Customer Service Needs More Than Automations To Run It

Automation as a concept has both enchanted and terrified innovators and workers since the beginning of the 20th century, and the advent of large factories. In every discussion on machine vs....

csat, Mobile, proactive support, Product Updates

Improve your CSAT with Proactive Campaigns

Sometimes Support Teams struggle to properly notify or communicate with all of their users. Starting today, Helpshift is making it easier to communicate with your users with our Proactive...

Best Practices

Why Customer Personas Are Hurting Your Product

The idea of a customer persona is an odd one, to say the least. In Dan Lyons’ hilarious account of working at Hubspot, he describes the CEO’s bizarre tactic of bringing a literal teddy bear to...