Customer Spotlight Feb 3, 2017   2min

How Spanish e-commerce Company’s Support Team Handles Rapid Expansion

Wallapop is an exemplary mobile app success story. This marketplace grew quickly in size and scope, and the company needed to quickly adapt to its expanding user base and accompanying customer...

Customer Spotlight Jan 20, 2017   2min

How Gaming Company Wooga Wins CX and Efficiency Game

Berlin-based Game developer Wooga replaced an old-fashioned support solution with in-app features from Helpshift. The results include easier, friendlier, faster self-help and support workflows....

Customer Spotlight Aug 4, 2016  

How Mercari Cut Their Time To First Response By 163 Hours

This time two years ago, it took Mercari an average of 7 days to respond to their customers’ requests for help. Just as they were starting to despair, drowning in a sea of tickets, Helpshift...

Customer Spotlight Jun 6, 2016  

One Month After Helpshift: Shyp Cuts Costs  by 25%

Shyp is an on-demand mobile app that is revolutionizing the way we ship and mail goods. Harnessing the power of the mobile device, Shyp will send a courier to your home or office, pick up,...

Customer Spotlight product update May 18, 2016  

Hours Scales Their Customer Base 10x Without Increasing Their Support Costs

Hours Users Love Its Mobile-Centric Time Management

Hours is a popular time tracking app for iOS and Apple Watch, created by Apple Design Award winner, Tapity in 2014. It is enjoyed by contract...