Product Updates Apr 10, 2017  

Upgrade to Our Latest User ID API

The User ID is one of the best ways to track your users inside of Helpshift. We recently introduced an updated User ID API, so it’s important that your app uses the latest one. There is nothing...

Product Updates Feb 21, 2017  

Introducing Pending Reassignment

We’re introducing a brand-new Issue status today to differentiate between new Issues and Issues that have been reopened by the end user (but that do not have a designated Assignee): Pending...

Product Updates Feb 7, 2017  

Campaigns for Everyone!

Over the last six months, certain Helpshift customers have been able to proactively engage select users with our Campaigns product. We’ve decided to make Campaigns more accessible, so now every...

Product Updates Jan 12, 2017  

Improve Agent Performance with CSAT score Visibility

By popular demand, we’ve added the ability for Admins, Agents and Supervisors to see Customer Satisfaction Survey results within Issue detail pages. Now when an end user completes a CSAT survey,...

Product Updates automations Jan 11, 2017  

New Time Filter Function in Automations

We are introducing a new function to New Issue Automations that will benefit your regular auto-replies and/or Smart Routing rules. The Time Filter function gives you the ability to apply...