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Everything You Need To Furnish Your Mobile Help Desk

Every desk has its standard items: pens and pencils, a phone, a computer, a calendar, sticky notes, and a notebook or two. Like a physical...

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Infographic | 3 Reasons Mobile Customer Service Matters

We recently reported the findings of a survey we ran with Radius on mobile app usage. The findings were released in this press release. Now,...

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Are Your Customer Service Metrics Just A Vanity Score?

This month we've been speaking a lot about the benefits of incorporating collaboration into customer support, and it reminded me of a post I...

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