Curated for

CS Managers

How to Protect Your Support Team’s “Swim Lanes”

Support teams are often the quiet, unsung heroes that sit at the intersection of different stakeholders. Because of this, customer support is...

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A Little Bit of Background on Our New Typing Indicator

It's so much more than three little dots.

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Four Ways To Improve the Customer Feedback Loop

For many companies, especially those in the startup space, being able to set up and stick to a fully fleshed-out product roadmap is far...

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Customer Convenience Is The Bottom Line. Here’s Why (and How).

A version of this post originally appeared on Website Magazine on June 30, 2017.

Mobile-first brands understand that prioritizing customer...

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