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CS Managers

Four Ways To Improve the Customer Feedback Loop

For many companies, especially those in the startup space, being able to set up and stick to a fully fleshed-out product roadmap is far...

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Customer Convenience Is The Bottom Line. Here’s Why (and How).

A version of this post originally appeared on Website Magazine on June 30, 2017.

Mobile-first brands understand that prioritizing customer...

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Are Your Customer Service Metrics Just A Vanity Score?

This month we've been speaking a lot about the benefits of incorporating collaboration into customer support, and it reminded me of a post I...

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3 Keys to Scaling a Global Support Team

Last night’s Support Superheroes Meetup featured key learnings on successfully growing a global support team, led by Optimizely’s Holger Tamm...

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